You can call us on 03337331113, Monday to Friday 9am - 5pm. We are closed Saturday, Sunday and Bank Holidays. Out of these declared hours, you may leave a message as a voice mail. This will be responded to as soon as is practicably possible at the next available instance. Alternatively you can email us any time, day or night (on firstname.lastname@example.org). We aim to answer all emails within a few hours, but please bear with us at weekends and Bank Holidays.
Protecting your privacy is important to us at STORM. We want you to be comfortable using our website so we have set out this policy to make it easy for you to understand what we do with the information you have given to us.
STORM commits to providing the best service it reasonably can. Equally there is an expectation that users of STORM will also be reasonable in their use of the services we provide at a level that would not be unexpected by the majority of STORM users. Examples of this would include use of services such as “unlimited phone support”.
We will collect information from you when you register on the STORM preface website, when you phone us or when you write to us. Information we hold will include your name, date of birth, address, telephone number, email address. We only use the information you give us in order to provide ongoing services.
We treat all information in the strictest of confidence. Any details we receive via the STORM Hub is stored on our secure server. All payment details are encrypted.
You have a right to access any information we hold about you. You can contact us in writing with your request providing enough details about yourself to be identified. There may be a fee of £10.00 to cover our administration costs.
Cookies are very small pieces of data that we store on your hard drive or browser when you navigate our website. There are different types of cookie that we use, these are:
> Session Cookies
Session cookies are placed on your computer only when you are using our website making it easier for you to move around the different pages.
> Script Generated Cookies.
Script generated cookies are placed on your hard drive when you enter any Members Only area of our website. This means that our website will remember that you’ve been there before. Script generated cookies stay on your hard drive until you remove them.
> Third-Party Cookies
Occasionally we may use third-parties to advertise on our website. These websites will have their own cookies that we have no control over. You can block cookies by adjusting the settings in your browser. However, we don’t recommend that you do this if you intend to purchase glasses from our website. You might find that you don’t have access to all the parts of the website required.
We really hate terms and conditions, to us they seem like crafty rules to catch people out. So we didn't want to have a big lengthy document, instead we opted for a few which we'll list below:
• Once you sign up to STORM, you are are covered by our End User Licence Agreement.
• All prices include VAT at the current rate.
• If you are unhappy with your experience with STORM, we provide you with a full, money-back guarantee as follows: